Refund & Exchange Policy

Returns

Sarim Electronics does not accept returns and does not offer refunds. Once a product has been sold, the sale is final.

Exchange

We do offer an exchange. If there is a problem with a product you have bought from us, bring it to the store and we will arrange an exchange.

Please message us on WhatsApp at 0311 1109394 or call 0311 1109493 before you travel to the store, so we can confirm what is possible for your product and make sure the replacement you need is in stock. Bring your invoice with you.

Faulty products and warranty

An exchange is not the same thing as a warranty claim. Where a product carries a manufacturer warranty, repairs and replacements under that warranty are handled by the manufacturer or its authorised service centre, not by us. Please see our Warranty Policy.

Damage in transit

If a delivered product arrives damaged, contact us on WhatsApp the same day, before the packaging is discarded, so that we can take it up with the courier.

Questions

If anything here is unclear, ask us before you buy. We would rather answer a question first than have you unhappy afterwards.